THIS CAN AFFECT OR DELAY YOUR AUTO TRANSPORT
Preparing Your Vehicle for Transport:
When you’re going to be transporting a vehicle across country or within a few hundred miles the driers of the car carriers or haulers would prefer you only leave a ¼ tank of gas in the vehicle. By having a full tank of gas within the vehicle will add weight to the car carriers transport truck. This could cause a delay at weigh station or the driver being fined.
Articles in the vehicle:
Remove any electronic items such as cell phones, toll collection units, stereo face plates or satellite radio transponders. DO NOT LEAVE ANY ITEMS WITHIN THE CAR THAT ANYONE CAN SEE. We strongly suggest, if you have to put items in the vehicle is to put the items in the trunk. DO NOT PLACE FLAT SCREEN T.V.’s in the vehicle or the trunk. DO NOT PLACE laptops, desktops, fax machines, Ipad’s or any other type of computer hardware. It is acceptable to place clothes in the trunk as long it is below 100 lbs.
Land and Sea auto transport:
If you are coming and or going to Hawaii, Puerto Rico or Alaska you must be aware that you CANNOT UNDER ANY CIRCUMSTANCES put anything in the vehicle or trunk of the vehicle, the United States Homeland Security strictly prohibits anything being transported on a cargo or commercial vessel . You have to make sure any cracks in a windshield are correctly fixed or the vehicle will not be loaded on to the vessel or cargo ship. We are not responsible if these items are not followed which would cause a delay in your auto transport. We want to be upfront with you so you understand everything so you know what to expect if there is a delay on your land and sea auto transport.
Do I have to be present when my vehicle is picked up and delivered?
It is very important that you’re present during the drop and pick up of the vehicle. THIS IS YOUR VEHICLE AND YOUR ASSET. If you cannot be present at the pick up or drop off we suggest you designate a person who you trust and that they have signed a document that allows them to act on your behalf. WE also suggest you take pictures of the vehicle when the driver arrives so this person can forward you pictures of the vehicle the day of the pickup for your records. Make sure the vehicle is inspected around the whole vehicle. Walk with the driver around the vehicle and point out to him or her any dents, scratches or damages that are presently on the vehicle. Once this accomplished the driver will hand you a piece of paper called a “Bill of Lading”, this is a vehicle inspection report. The both of you sign this document at pick up and drop off. We ask you to take these steps very seriously , we have been shipping vehicles for years and a strong sincere that we deliver the vehicle the exact way you gave us your vehicle. We don’t take you for granted or does the driver because he is rated on his performance from our follow up feedback survey. If a driver does not comply with our guidelines they will removed from our database of drivers. Our main goal is to serve you with the utmost integrity so we may ship with you for years to come.
What Methods of payment is accepted?
We accept credit cards for deposits. The remaining balance is paid to the transport carrier upon delivery by cash, money order or cashier’s check. Personal checks are NOT accepted.
Will my vehicle be driven?
The car carrier driver will be moving your car at pick up and off the carrier at delivery. There is a possibly that your vehicle may be moved during a transport to make room for another vehicle. Most drivers do not like to move the vehicles. The pickups are based on how they configure a load to transport all the vehicles in a timely fashion.
What if my vehicle does not run, brake or steer?
This term is called an INOPERABLE vehicle. When you speak to the agent it’s very important you let us know that the vehicle does not run. If the vehicle does not run we need to find a carrier that specializes in picking up inoperable vehicles. The tires CANNOT be FLAT, the vehicle needs to steer, if not the vehicle will have to be loaded on to an enclosed transport, which is more expensive. Additional fees apply when transporting inoperable vehicles since specialized equipment is required to load and unload the vehicle. This equipment is not standard on every transport carrier. Inoperable vehicles are also typically loaded in a position on the carrier where they will not need to be moved during transport. This can require additional loading and unloading time. Important to note; vehicles that do not start reliably 100% of the time are considered inoperable.
My vehicle arrived damaged?
First, have the driver show you the “Bill of Lading” you both signed at pick up. Then point out the damage to the driver. Second, the driver will then have to sign off on the damage. THIS IS VERY IMPORTANT that the driver understands the damage occurred during the auto transport. We strongly suggest you take pictures the day of pick up in front of the driver not before he arrives but during the walk through so everyone understands, damage, scratches, dents or cracked windshields.
Again this is very important to follow the steps during pickup and delivery so you have a smooth auto transport. We understand things come up once in awhile but we feel to always be cautious and be smart so we can help you more effectively if a damage issue comes up. Remember we are here to help you and solve any issues.